Under Australian Consumer Laws you are entitled to Replacement or Refund if the product has a major problem. A major problem by Australian Consumer Law is defined as a product having:

• A problem that would have stopped someone from buying it if they had known about it ¹
• It is significantly different from the sample or description ²
• It is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time ²
• It does not do what you asked for and cannot easily be fixed within a reasonable time; or
• It is unsafe. ²
• if an agreement has been reached between a customer and rawLight Design Pty Ltd and/or bask candles and candle wares to return goods, the buyer/customer is responsible for any charges of a freight carrier.

• ¹ Only the outer core of our coloured candles are coloured. This allows less colour to pollute the air and it creates a clean burning candle. It also is much better for you.

² rawLight always endeavors to produce items in their correct colourways. Actual finished products and their colourways may differ from sample pictures or from pictures on our website, mobile devices, social media pages and so on.

² When purchasing candles from us, you agree to the following criteria to keep you and your environment safe.

• Never leave burning candles unattended.
• Burn in an area free from drafts and flammable materials.
• Remove all packaging and place candle on a heat resistance surface.
• Keep wick trimmed to approx. 0.3 to 0.5cm always to prevent smoking.
• When using aluminum and polyurethane tea lights and votives, it must be ensured that either cup is placed on non-metal heat resistance surfaces to allow the tea light to burn at the correct temperature. This will avoid blackening of the aluminium cup and melting of the polyurethane cup and igniting the entire cup.
• ¹ Only the outer core of our coloured candles are coloured. This allows less colour to pollute the air and it creates a clean burning candle. It also is much better for you.