FAQ
About rawLight
Company information
rawLight (rawLight Design Pty Ltd) is an Australian manufacturer and wholesale supplier of premium candles, operating since 2002. We produce sustainable, clean-burning candles — made and operated in Australia — for retail, wholesale, events, churches, hospitality, and personal occasions.
Where is rawLight located
Our store and warehouse are at 10 Ace Crescent, Tuggerah NSW 2259, Australia. Trading hours are regularly updated on our Google listing ↗.
How to contact rawLight
Phone: (02) 4351 7676 (for urgent orders).
You can also reach us via our contact form ↗.
Our warehouse operates Monday–Friday, excluding national holidays.
Products and ranges
What type of products do we manufacture and stock
We offer a wide range including:
Pillars, tapers, dinner, floating, beeswax, votive. prayer and wish candles as well as tea light candles.
Browse all collections at
What occasions do we cater for
We cater for: Weddings, Church & religious events, Christmas, Easter, hospitality & corporate events, gift stores, and seasonal occasions.
View occasion-based collections at
Do we sell accessories
Yes. We carry candle holders (glass, ribbed, taper stands, wish/prayer holders) and candle-making supplies including premium soy wax flakes and other waxes and additives.
rawLight, a premium raw material supplier
We provide premium raw materials for candle making. We stock a wide range of paraffin wax, soy wax, beeswax, and additives such as stearic acid and other materials.
Custom candles
Wedding candles
Yes. We offer full customisation for colours, sizes, shapes, and bonbonnieres.
We offer unity candles (personalised with names, dates, ribbons, and messages), table centrepiece candles, and personalised bonbonnieres. Colours can be matched to your wedding theme.
Contact us for more information.
Corporate candles
Commemorative and memorial candles
We offer full customisation for colours, sizes, shapes, and quantities.
We offer standard and specialised commemorative candles, personalised with names, dates, ribbons, and messages. Personalised thank you or remembrance gifts are also available.
Contact us for more information.
How do I place a custom order
Contact us via our contact form ↗ or call, 02 4351 7676 to discuss your requirements.
Wholesale
Become a wholesaler
Yes, wholesale is a core part of our business.
We supply candles to individuals, retailers, events companies, churches, hospitality venues, and more.
Register today!
Shipping and delivery
Shipment with Australia Post
Domestic shipping
We use Australia Post to send your items and offer both standard and express shipping. Once sent, standard delivery orders will arrive in 2-6 business days and express orders in 1-3 business days, depending on where you are located. Australia Post can deliver to apartments, PO Boxes, Parcel Lockers and remote locations.*
International shipping
We ship international orders with Australia Post. Once sent, standard delivery orders will arrive in 6-16 business days and express orders in 4-12 business days. Regional and rural locations may take longer.*
Tracking
Once shipped, you’ll be able to track your package, receive estimated delivery dates and request that it be left in a safe place using the AusPost app or your MyPost account. Parcels can also be tracked on the Australia Post website. Please allow up to 24 hours for your tracking number to start showing updates.
Collection points
You can collect your parcel from one of Australia Post’s 4,700+ collection points, including a Post Office, PO Box or free24/7 Parcel Locker. Get the AusPost app to register for a collection point.
Parcel Lockers
You can choose to collect your parcel from a free 24/7 Australia Post Parcel Locker.
How to use a Parcel Locker
1. Sign up for a MyPost account and verify your identity.
2. Choose a Parcel Locker - search for an address and select ‘Parcel Locker’ as the type of location you’re looking for. Save the details as your alternative delivery address.
3. At checkout, enter your Parcel Locker as your delivery address.
4. When your parcel arrives, you’ll receive an SMS or email containing an access code to open your Parcel Locker.
You’ll have 48 hours to collect it. All parcels not collected within 48 hours will be available for collection at a nearby Post Office. Safe Drop If you're not home when your order arrives, eligible parcels will be left in a safe place. If there's no safe place to leave your parcel, it will be taken to the nearest Post Office or a 24/7 Parcel Locker for you to collect.
Attempted delivery
When signature is required If a signature is required and no one is there to accept the parcel, it will be taken to a Post Office nearby or placed in a Parcel Locker. Australia Post will notify you of the collection details by email, SMS, the AusPost app or leaving a card.
Returning items (if offered via Australia Post)
Returns can be lodged at one of 20,000 Australia Post drop off locations nationwide, including Post Offices, free 24/7 Parcel Lockers and Street Posting Boxes.
* While Australia Post endeavours to meet this timetable, the actual delivery speed depends on where in each state/territory the item is being posted from/to, and the
level of congestion in our delivery network at the time. All delivery times are based on the number of business days items take to arrive following the day
of posting. Some rural areas have longer delivery times.
Shipment with Team Global Express
Domestic courier shipments with Team Global Express including IPEC Road Service are typically in transit for 1–7 days depending on your location.
Our dispatch location is Tuggerah NSW 2259.
Typical transit times
Destination type and estimated transit time
Sydney metropolitan area - 1 business day
Newcastle, Central Coast and nearby NSW areas - 1 business day
Canberra, Melbourne or Brisbane
Metropolitan areas - 1–2 business days
Other capital cities - 2–4 business days
Regional and remote areas - 3–7 business days
Team Global Express publishes a broad Standard estimate of 1–7 days,
From Tuggerah specifically
We are located close to the Sydney–Newcastle freight corridor, a normal IPEC shipment would commonly be expected to take:
Sydney or nearby Central Coast: approximately 1 business day.
Newcastle/Hunter region: approximately 1 business day.
Most eastern-state metro destinations: approximately 1–3 business days.
Regional, rural or remote destinations: allow up to 5–12 business days.
The exact estimate can change based on the delivery postcode, parcel size and weight, pickup time, weekends, public holidays, and whether the freight is sent to a residential or business address.
We generally use this service for orders that hold multiple cartons and time critical deliveries.
You can track an order that has been shipped with Team Global Express here.
Orders are usually dispatched within 1–7 business days of payment. If your order needs longer preparation, we will contact you.
This carrier does not deliver to PO Boxes, and Parcel Lockers.
Shipment Team Global Express Priority
Team Global Express Priority satchels.
From Tuggerah NSW 2259
Estimated transit time
Satchel Maximum weight: 1, 3 and 5 kgs
Expected Priority transit 1-2 business days
Team Global Express describes Priority as a next-day service, but its published general estimate is 1–2 days, so it should not be treated as a guaranteed overnight service for every postcode.
For shipments lodged early enough on a working day, a practical expectation is:
Sydney, Central Coast or Newcastle: usually next business day.
Brisbane, Melbourne, Canberra or other major centres: commonly 1–2 business days.
Regional or remote destinations: potentially longer, depending on postcode and service coverage.
The delivery estimate starts from the actual collection or acceptance date. A late booking, weekend, public holiday, missed cutoff, or a destination outside the Priority network can add time.
Team Global Express says its concierge bookings collected before 12:30 pm are collected the same day; bookings after that time are generally collected the next working day.
The 1 kg, 3 kg and 5 kg products are satchel capacity options, not separate speed tiers. Team Global Express confirms that its Service Hubs accept these three satchel sizes, while its online booking platform offers them with Same Day, Priority and Standard services.
Learn more about our shipping policy.
Shipment to military addresses
Yes, we do. We use Australia Post, Team Global Express, and FedEx.
Strict delivery instructions and contact details are required.
Learn more about our shipping policy.
Carrier engagement
We use Australia Post for smaller orders and couriers including FedEx (formerly TNT Express), Team Global Express, and other freight companies for larger and bulk orders.
Learn more about our shipping policy.
Address change after ordering
Yes, you may request an address change at any time before your order has been dispatched.
Contact us as soon as possible at
rawlight.com.au/contact ↗.
Learn more about our shipping policy.
Shipping warranty
Shipping warranty can be selected at checkout.
Returns and refunds
rawLight refund policy
Our products are covered by the Australian Consumer Guarantee.
No refunds are available for change of mind, finding a cheaper price elsewhere, or simply deciding you don't like the purchase.
Under Australian Consumer Law, you are entitled to a replacement or refund for products with a major problem as defined by law.
How do refunds work
If an agreement is reached to return goods, you must arrange return shipping and insurance at your cost.
Once returns are received and accepted, refunds are issued as store credit for a future purchase.
The credit covers the value of the returned goods only, not any shipping paid.
How do I make a transit warranty claim
Warranty claims must be submitted within 2 days of delivery.
If your goods were shipped with Australia Post, you will have to take the goods to the nearest post office outlet for inspection but only after we created a enquiry with a case number which will provide to you.
NOTE: This is not our rule. This is the rule implemented by Australia Post.
If your goods have been shipped with a courier, you then must complete the shipping damage claim procedure form.
We always aim to replace the goods where we can. If we are unable to replace the goods a store credit to the value of the damages will be generated.
Thank you for your understanding.
Sustainability
Our approach to sustainability
We prioritise eco-friendly, renewable, biodegradable, or recycled packing materials, where we can and partner with suppliers who share our commitment.
Our packaging is designed to be reusable, recyclable, or compostable, with clear labelling to help customers dispose of it responsibly.
Candle safety
Preparation before lighting
Place candles on a stable, heat-resistant, level surface. Keep at least 30 cm away from anything flammable. Trim the wick to 0.5 cm before each burn.
Inspect for cracks or damage, and remove all packaging.
Supervision during a burn
Never leave burning candles unattended or burn them while sleeping. Keep away from children and pets.
Maintain at least 7.5 cm between burning candles. Avoid strong drafts (fans, open windows, air conditioning).
Always use an appropriate holder.
Extinguish a candle
Use a candle snuffer, never use water (it can cause wax to splatter and crack glass).
Ensure the wick is no longer glowing before leaving the room. Allow the candle to cool completely before moving it.
Check for any remaining embers in the wick.
Recommended burn times
Burn rawLight pillar candles for at least 1–2 hours depending on diameter to achieve an even wax pool.
Monitor longer burns and rotate the candle 180° if it burns unevenly due to drafts.
Gently fold the edges inward while warm if wax builds up.
Estimated burn times
Beeswax tea lights burn for 6–8 hours.
Premium tea lights burn up to 9 hours.
Votive candles burn for up to 24 hours and should liquefy fully for even performance.
Floating candles burn for 7 and up to 12 hours.
Pillars, taper, dining and candles do have their estimated burn times advertised on the product pages.
Usage with allergies
rawLight candles consist of food grade paraffin blends, beeswax, and beeswax blends with 100% cotton wicks.
Always check product ingredients if you are sensitive to natural beeswax materials.
Use candles in well-ventilated areas.
rawLight does not manufacture fragranced candles.
Subscription and loyalty
Subscription service
Yes. You can subscribe to receive regular deliveries and enjoy great savings.
All subscriptions include complimentary gift-wrapping.
Note: Subscription offerings are only available for retail customers.
Gift cards
Yes. Gift cards are available in various values,
First order discounts
Sign up for our newsletter and receive 5% off your first order.
Subscribers also get inspiration, news, and new product information first.
Membership and loyalty
More information will be shared here shortly.