Damage claim procedures
Pre-shipping process
- Transit warranty: All shipments are transit-warranted / insured to their values.
- Photographic evidence: Items are photographed prior to packing.
- Packing standards: We use bubble wrap, tissue paper, news / butcher paper, and extra-thick cardboard boxes. See an extensive article here.
- Fragile stickers: Where allowed by the carrier, fragile stickers are added to cartons.
- Thorough inspection: Each carton is thoroughly checked prior to shipment.
- Multiple carriers: We use various carriers to ship your goods.
- Damage prevention: Goods are wrapped and packed as securely as possible to avoid damages.
Claiming procedure timeframe
- 12-24 hour window: Claims must be filed within 12-24 hours of delivery. If delivery occurs on a Friday afternoon, the following Monday is still within the claiming timeframe.
- Strict adherence: Claims outside this timeframe are not accepted, as the carrier’s insurance / warranty department will not accept late claims.
- Outcome control: The outcome of your claim is at the discretion of the carrier’s warranty and insurance department.