Shipping and Damage Claim Procedures

Transit Warranty / Insurance: All shipments are transit-warranted / insured to their values.
Photographic Evidence: Items are photographed prior to packing.
Packing Materials: We use bubble wrap, tissue paper, news / butchers paper, and extra-thick cardboard boxes.
Fragile Stickers: Where allowed by the carrier, fragile stickers are added to cartons.
Thorough Inspection: Each carton is thoroughly checked prior to shipment.
Multiple Carriers: We use various carriers to ship your goods.
Damage Prevention: Goods are wrapped and packed as securely as possible to avoid damages.

48-Hour Window: Claims must be filed within 48 hours of delivery. If delivery occurs on a Friday afternoon, the following Monday is still within the claiming timeframe.
Strict Adherence: Claims outside this timeframe are not accepted, as the carrier’s insurance / warranty department will not accept late claims.
Outcome Control: The outcome of your claim is at the discretion of the carrier’s warranty and insurance department.

Carrier Damage Claim Procedure Form

Please ensure all information is accurate and complete to facilitate the claims process efficiently.

Your Company Name

Order / Invoice Number

First Name

Last Name

Message

Street Address

Address Line 2

Suburb / Town

State

Postcode

Confirm Email

Mobile Phone

Carrier

Consignment Number

Delivery Date (dd/mm/yyyy)

Damage Description

Upload Images (max 1 — no videos)

If you have multiple attachements, please email these to accounts@rawlight.com.au