Privacy policy
At rawLight Design Pty Limited, we are fully committed to safeguarding the privacy and security of our customers and site visitors. Our team members are also customers of rawLight and other internet sites, so we understand and respect the importance of privacy. If you have any questions about how we protect your privacy, please contact us through our contact page.
For all our services, the data controller responsible for your privacy is rawLight Design Pty Limited.
How We Use Your Information
We use your information in several ways, depending on the type of information. Below is a detailed explanation of how and why we use your information:
Your Name and Contact Details
Purpose: To deliver your purchases, send service messages, provide updates on new products and services, prevent fraud, show relevant adverts, and understand customer preferences.
Reason: To fulfil our contract with you and improve your shopping experience.
Your Payment Information
Purpose: To process payments and refunds and prevent fraud.
Reason: To fulfil our contract with you and ensure secure transactions.
Your Contact History
Purpose: To provide customer service and support and train our staff.
Reason: To fulfil our contract with you and improve our services.
Purchase History and Saved Items
Purpose: To sell products, provide customer service, handle returns, and understand customer preferences.
Reason: To fulfil our contract with you and enhance your shopping experience.
Information About Your Device and Website Usage
Purpose: To improve our website, set default options, and protect our website.
Reason: To give you the best possible shopping experience and meet legal obligations.
Information from Linked Accounts
Purpose: To provide product recommendations.
Reason: To help you find products you may like.
Survey, Competition, and Promotion Responses
Purpose: To run surveys, competitions, and promotions.
Reason: To fulfil our contract with you.
We also anonymize and aggregate personal information for purposes such as testing IT systems, research, data analysis, improving our site, and developing new products and services. This information may be shared with third parties.
Sharing Your Information
We do not sell your personal data to any third party. However, we share your data with the following categories of companies to provide our services:
- Companies within the rawLight group.
- Companies that facilitate your purchases, such as payment service providers, warehouses, order packers, and delivery companies.
- Professional service providers, such as marketing agencies, advertising partners, and website hosts.
- Credit reference agencies, law enforcement, and fraud prevention agencies.
- Companies approved by you, such as social media sites.
We may provide third parties with aggregated but anonymized information and analytics about our customers.
Marketing Messages
If you have given consent, we will send you marketing messages by email to keep you informed about our products and services. You can stop receiving these messages at any time through your account settings, by clicking the 'unsubscribe' link in any email, or by contacting our Customer Care team.
Online Advertising
We engage in online advertising to keep you aware of our products. We use various digital marketing networks and ad exchanges, employing technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers. The ads you see are based on information we hold about you or your previous interactions with rawLight.
International Data Transfers
While rawLight operates globally, all your data is stored in Australia and subject to Australian data laws. We also adhere to relevant data protection laws of other authorities. Contact us for more information on how we protect your transferred information.
Data Retention
We retain your information if you are a customer. If you have not logged into our website for three years, we will delete your information. You can also request deletion of your information by contacting our Customer Care team. We may retain some information to meet legal or regulatory requirements, resolve disputes, prevent fraud, or enforce our Terms & Conditions.
Your Rights
You have several rights regarding your personal data, which are designed to give you control over how your information is used. Here are your key rights:
Right to be Informed
You have the right to know how your personal information is being used. This includes details about what data is collected, how it is used, and who it is shared with.
Right to Access
You can request access to the personal information we hold about you. This allows you to see what data we have and verify that it is being processed lawfully.
Right to Rectification
If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request correction.
Right to Erasure
Also known as the "right to be forgotten," you can request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes it was collected.
Right to Restrict Processing
You can request that we stop processing your data in certain situations, such as if you contest the accuracy of the data or object to the processing.
Right to Data Portability
You have the right to request that we transfer your data to you or another service provider in a structured, commonly used, and machine-readable format.
Right to Object
You can object to the processing of your personal data in certain circumstances, such as for direct marketing purposes.
Right to Withdraw Consent
If you have given consent for us to process your data, you can withdraw that consent at any time.
Right to Complain
If you believe your data protection rights have been violated, you have the right to lodge a complaint with your data protection regulator. In Australia, this is the Information Commissioner's Office.
If you wish to exercise any of these rights or have any questions, please contact our Customer Care team.
Withdrawing or Resubscribing Your Consent
Through Your Account Settings
Log in to your account on our website. Navigate to the settings or privacy section, where you can manage your consent preferences and opt out of specific data processing activities.
Unsubscribe from Emails
If you want to stop receiving marketing emails, you can click the 'unsubscribe' link at the bottom of any marketing email you receive from us.
Contact Customer Care
You can reach out to our Customer Care team directly. They can assist you with withdrawing your consent for any data processing activities. You can contact them via the contact page on our website or by emailing them.
Write to Us
rawLight Design Pty LtdP.O. Box 3611
Tuggerah NSW 2259
Australia
Once you withdraw your consent, we will update your profile to reflect your preferences. Please note that it might take a few days for all our systems to be updated, so you might still receive messages from us during this period.
If you wish to exercise your rights, have a complaint, or have questions, please contact us.
Changes to Our Privacy Policy
We may update this policy from time to time to reflect changes in how we process your data. Significant changes will be communicated through our website or other means.
Cookies
We use cookies on our website. For more information, please see our cookie notice.
Contact Us
We welcome feedback and questions about this policy. If you have any concerns or wish to exercise your rights, please contact our Customer Care team, or write to us at:
rawLight Design Pty LtdP.O. Box 3611
Tuggerah NSW 2259
Australia